Frequently Asked Questions

Location & Transportation

Pelagos Holidays Apartments is in the seaside town of Platanias, Crete.
The blue flag awarded sandy beach of Platanias is located only 500m away, about a 7 minute walk.
The airport of Chania (CHQ) is the closest airport, 31 km away, around 40 minutes via the national road.
Pelagos Holidays Apartments is easily accessible from the airport and the port of Chania. The most effortless way to get to Pelagos Holidays Apartments is by following the directions of Google maps (link)
We don’t offer transport, but we can recommend you to a reliable taxi driver or a car rental company and help you with the arrangements to and from our apartments.

Services

The apartments are cleaned and the linens are changed every 3 to 4 days depending on the length of your stay. We have high cleaning standards and follow the Covid-19 measurements and regulations of WHO. Please inform us if you have any allergies.
Linens and shower towels are included and are changed when the apartments are cleaned. Please note that the towels are only for internal use and not for the pool or beach.
The apartments have towels for internal use, but we can provide you with beach/pool towels
Breakfast is not provided as a service. Every apartment has a fully equipped kitchen and shops with fresh and local products are less than 10 minutes away.

Facilities

Pelagos Holidays Apartments has one shared pool available for all the apartments’ guests. It is usually quiet and our guests have the opportunity to enjoy it peacefully.
The pool is relatively small (27m2) and has 60cm depth in the shallow end and 1,80m depth in the deep end. There is no lifeguard on duty, therefore children under the age of 16 must be accompanied by an adult.
Pelagos Holidays Apartments has a parking lot, which can fit up to 5 cars and there is more space on the quiet road right in front of the complex.
We can provide you with a baby cot and a high chair for your little ones after request.
All apartments have access to our Wi-Fi network, which works best at the outdoors spaces.
We have a laundry room equipped with a washing machine, a dryer and a clothes iron, available to all our guests.
Smoking is not allowed inside the apartments, only at outdoor areas.
We love animals, but unfortunately we do not usually accept pet guests.

Bookings & Cancellations

The check-in time is at 14:30 and check-out time is at 12:00 pm (local time). In case you would like to arrive earlier or stay longer we will try our best to accommodate you depending on our availability.
All reservations must be guaranteed for arrival by a 20% deposit.
  • Low Season ( 25/04 – 31/05 & 25/9 – 31/10 ) reservations in case of no deposit being made within 72 hours of the booking, the room will be opened for other bookings.
  • Mid Season ( 1/06 – 30/06 & 1/09 – 24/09 ) reservations in case of no deposit being made within 48 hours of the booking, the room will be opened for other bookings.
  • High Season ( 1/07 – 31/08 ) reservations in case of no deposit being made within 24 hours of the booking, the room will be opened for other bookings.
Cancellations up to 21 days before the date of arrival are free of charge. The deposit will be retained in the event of a no-show or late cancellation.

General

Pelagos Holidays Apartments is ideal for any type of vacation and visitors of all ages. Over the years we have hosted many families with little and young children wishing to create fun memories, couples looking for a romantic peaceful getaway, individuals wanting to relax, and adventurers looking to explore the island.
Unfortunately, the apartments are two-level buildings and the bathrooms are on the top floor, except for the large apartment. There are also outside stairs on the main corridor to all the apartments.
The apartments have two separate bins, one for recycling and one for waste. We later sort out the glass objects, which go on to the separate collection. Crete has only 3 different waste collections, trash, glass and recyclable materials, such as plastic, paper, cardboard and metal.
The electricity supply in Greece is 220V (50Hz) and the power sockets used are type C and type F. We do not provide adaptors, but they are widely available in local shops.
If you still have a question, send us an email and we will be happy to help you.